Terms and Conditions of Sale

Article 1 - General

The present general conditions of sale of the company Caftan4You define the rights and obligations of the parties within the framework of the sale of products by Caftan4You to the customers of the Site Caftan4You.
The Member declares that he/she has read and accepted the rights and obligations related thereto.

Any order made on the services is governed by the present conditions.

Article 2 - Terms of order and prices

You have the possibility to order via https://www.caftan4you.com

The customer guarantees that he/she is fully entitled to use his/her payment card or PayPal account for the payment of his/her order.
By clicking on the "Checkout" button during the ordering process, and after checking the contents of the order in the "Shopping Cart", the customer declares that he/she accepts the present General Terms and Conditions of Sale.

After confirming the content of his order, the customer will validate it definitively by the payment. The order will be final only after the payment of the corresponding price. Caftan4You will confirm the order, then its expedition by Email.
The price indicated for each product is inclusive of all taxes and shipping costs will be indicated before the final validation of the order.

Article 3 - Availability of products

Our articles are delivered within 3 to 9 days for deliveries in Europe.

You have the possibility of making a pre-order for the products which are not any more in stock, which does not engage us with anything, you will be warned by Email as soon as this product will be available again.

Article 4 - Right of withdrawal

If you are not completely satisfied with the product(s) purchased, you have 15 days from the date of receipt of your package to cancel your order and return it to us. It goes without saying that any item worn will not be reimbursed under any circumstances. Any claim made after this period will be rejected without possibility of appeal.

For this you must :

- Inform us of your decision by contacting the customer service contact@caftan4you.com the day you receive the package.

- Return the new items in the original packaging, undamaged, with all accessories at your expense to the following address

Caftan4You
14 lotissement le clos des roses
57270 UCKANGE
FRANCE

The refund of the article will be made within 15 days.

Article 5 - Payment

Payment for purchases can be made with a payment card via Stripe or PayPal.
The payment cards accepted to date are : CB, Visa, MasterCard.
The order will be considered effective after confirmation of the agreement of the banking payment centers.

The entire payment process is carried out between you and Stripe or Paypal. During the payment phase by credit card, you temporarily leave our site.

This is the guarantee that Caftan4You will never know your card number, and that the payment organization will not know anything about the details of your purchases since only the total amount and the order number are transmitted to them.

The payment can also be made by bank transfer, in this case your order will be reserved three days to allow you to send us the transfer. You will receive by email the details of our bank (RIB), once the provisions on our account your order will be confirmed.

Article 6 - Delivery

Orders are prepared upon receipt of payment and are delivered to the address indicated by the customer.

If you are absent when your parcel is presented, a notice of passage will allow you to pick it up at the post office counter or at a relay point.

Shipping costs are applied according to your location and the weight of your items.

The quality of the packaging makes it very unlikely that a package will be damaged. If this is the case, you can refuse it: the Post Office will return the damaged parcel to us and we will resend you a new identical parcel.

Upon shipment of an order, Caftan4You warns that an original invoice including delivery charges and VAT is available online on the Website in the "My Account" section.

In case of delay in delivery, the customer can contact the customer service of Caftan4You by writing to contact@caftan4you.com

Article 7 - Guarantees

Legal guarantee (1641 and following of the civil code)

7.1 Caftan4You is committed either to refund the customer of the price of the product, or to exchange the product of the customer by a product according to the available stocks, or to exchange him a product by a product of quality and equivalent price according to the available stocks in the event of delivery of a nonconforming product (article 4 above) and in the event of delivery of a product revealing a hidden defect.

For any request of this type, the customer must contact the customer service by email at contact@caftan4you.com

These provisions are not exclusive of the right of withdrawal defined in Article 4 above.

7.2 - For all our custom-made products, the right of withdrawal cannot be applied, in accordance with the provisions of Article L 121-20 of the Consumer Code as amended by Order No. 2001-741 of August 23, 2001, which stipulates that the withdrawal period is seven (7) days, and the withdrawal is excluded (Article 121-20.2 3rd paragraph) for contracts for the supply of goods clearly personalized or made to the specifications of the consumer, including custom-made items and non-standard measurements. Thus, no withdrawal period will be granted for custom-made items (specific sizes...), for all non-standard items and for items with specific additions or modifications.

Article L211-4 French Consumer Code

The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was put at his charge by the contract or was carried out under his responsibility.

Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance shall apply to contracts concluded after its entry into force.

Article L211-5 Code of consumption To be in conformity with the contract, the good must :

1° - Be fit for the purpose usually expected of similar goods and, if applicable :

- correspond to the description given by the seller and have the qualities that he presented to the buyer in the form of a sample or model

- have the qualities that a purchaser may legitimately expect, taking into account the public statements made by the seller, the producer or his representative, particularly in advertising or labelling

2° - Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and that the latter has accepted.

Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance shall apply to contracts concluded after its entry into force.

Article L211-12 Code de la consommation

The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.

Article 1641 French Civil Code

The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them.

Article 1648 paragraph 1 Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Article 8 - Modification of the general conditions of sale

Caftan4You reserves the right to modify the present General Conditions of Sale.

Article 9 - Personal data

Caftan4You only collects the data necessary for the proper processing of customer orders.

All this information is not given to third parties:

- The information you provide when filling out various forms (newsletter subscription, online purchase registration, order placement, contact).

- Information about your equipment (IP address, operating system, your browser type...).

All the data collected allows us to provide you with special offers and to keep you informed of changes and improvements to our offers and services.

In accordance with the French law on data processing and freedom of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you. If you do not want your details to be used elsewhere, you must let us know by mail (or by e-mail) indicating your name, first name, e-mail and full address.

Article 10. Miscellaneous

In the event that any of the terms of the General Terms and Conditions of Sale are deemed illegal or unenforceable by a court decision, the other provisions shall remain in force.

In application of articles 1316 and following of the Civil Code and, where applicable, of article L.110-3 of the Commercial Code, the information provided by the Website is authentic between the parties.

Article 11. Law - Dispute

The present General Terms and Conditions of Sale in French language will be executed and interpreted in accordance with French law.

In the event of litigation, the customer will address by priority to Caftan4You to obtain a friendly solution.

Failing that, the French courts will have jurisdiction.

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